***For dansk oversigt, gå til [Dansk](#danish).***

# Booking Terms

Venjue ApS may update these terms at any time. The rules only apply if the booking (and any cancellation) is handled through Venjue. Agreements or changes made outside the platform are not covered.

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## Inquiries and Communication

End Users can send booking requests to Vendors through Venjue. They must provide correct and honest information. All information is handled according to our [Privacy Policy](https://venjue.com/app/legal.php#gdpr).

All communication between Parties must happen on Venjue so that it is logged. Messages outside the platform (such as email or phone) are not recognised by Venjue ApS, and Venjue will not get involved in disputes caused by such communication.

Vendors must reply to End Users promptly and professionally.

## Confirmation and Payment

A booking only becomes valid when the End User confirms the booking.

The exact amount to be paid is always shown before confirmation. Once the payment is processed, Venjue automatically issues an order confirmation to the End User.

Venjue’s platform fee is automatically deducted before payout to the Vendor. Vendors cannot add, transfer or pass on this fee to End Users.

If an End User disputes a payment (chargeback), Venjue may cancel the booking and restrict further use of the platform.

## Cancellation and Partial Cancellation

End Users can cancel or partially cancel through Venjue. Any reservation fee included in the prepayment is non-refundable.

If offered, cancellation insurance or similar protections are available through Venjue’s partners and follow separate terms.

Vendors must state their cancellation policies clearly in Venjue. If there is any conflict, Venjue’s own general rules apply first. Cancellations must be done on Venjue to be valid. If the End User does not cancel properly, they remain responsible for the full amount, unless other terms were agreed upon between the Vendor and End User. It is at the Vendor's discretion whether or not they choose to exercise this right.

## Conduct and Compliance

Usage of Venjue is subject to our [Terms of Use](https://venjue.com/app/legal.php#tou).

- End Users must not use Venjue for false or speculative bookings.
- Vendors must follow all relevant laws, including consumer protection, tax, and invoicing rules. Vendors are also bound by the [Vendor Agreement](https://venjue.com/app/legal.php#vendor).
- Both Parties must act respectfully and avoid abusive, offensive, or discriminatory behaviour when using Venjue.

Venjue ApS can suspend or remove access to the platform if either Party breaks these rules.

## Liability and Governing Law

Venjue ApS provides the platform but is not part of the booking contract itself. The agreement is solely between the End User and the Vendor.

These booking terms are subject to Danish law. Disputes will be decided by Danish courts, while still respecting End Users’ mandatory consumer rights.

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# Translations
## Dansk {#danish}

Disse bookingbetingelser er en del af Venjues generelle vilkår. En booking er en aftale mellem Slutbrugeren (kunden) og Vendoren (udbyderen). Ved at bruge Venjue accepterer begge parter disse betingelser.

Alle forespørgsler og al kommunikation skal ske gennem Venjue. Slutbrugeren er ansvarlig for at give korrekte oplysninger. Venjue er ikke ansvarlig for aftaler, der indgås uden for platformen, og deltager ikke i tvister, der måtte opstå mellem parterne.

En booking er kun gyldig, når Slutbrugeren har bekræftet og betalt via Venjue. Betaling uden for Venjue er ugyldig. Beløbet vises tydeligt i forbindelse med bekræftelsen, og en ordrebekræftelse sendes automatisk, når betalingen er gennemført. Venjues platformgebyr trækkes automatisk fra før udbetaling til Vendoren og må ikke pålægges Slutbrugeren.

Slutbrugeren kan aflyse eller delvist afbestille en booking gennem Venjue. Eventuelle reservationsgebyrer refunderes ikke. Hvis en booking ikke afbestilles gennem Venjue, hæfter Slutbrugeren stadig for det fulde beløb. Ved udeblivelse (no-show) mister Slutbrugeren sin forudbetaling, og Vendoren kan i visse tilfælde kræve yderligere dækning for dokumenterede tab. Vendoren skal tydeligt informere om sine afbestillingsregler, men i tilfælde af uoverensstemmelser gælder branchestandarder fastsat af HORESTA.

Slutbrugeren må ikke misbruge Venjue til falske eller spekulative forespørgsler. Vendoren skal drive sin virksomhed i overensstemmelse med lovgivningen og Venjues Vilkår for brug. Begge parter skal kommunikere respektfuldt og undgå misbrug, chikane eller diskriminerende adfærd. Venjue kan suspendere eller lukke adgangen til platformen, hvis reglerne overtrædes.

Venjue ApS stiller platformen til rådighed, men er ikke part i selve aftalen mellem Slutbrugeren og Vendoren. Dansk ret finder anvendelse, og tvister afgøres ved danske domstole, med respekt for ufravigelige forbrugerrettigheder.