# Booking Terms

## Inquiries and Communication

All communication must take place within Venjue, where it is logged for both parties. Communication outside the platform (e.g. email, phone) falls outside Venjue’s scope, and Venjue assumes no responsibility for disputes arising from such exchanges.

Both End Users and Vendors must provide accurate, truthful, and complete information. Venjue may act as a neutral mediator if disputes arise.

All data is processed in accordance with Venjue’s [Privacy Policy](https://venjue.com/app/legal.php#gdpr).

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## Confirmation and Payment

A booking is only valid once confirmed by the End User. If any subsequent changes are made, the booking becomes unconfirmed again, and the End User must re-confirm for the changes to take effect. If no new confirmation is made, the booking in its previously confirmed state remains valid.

The total amount due is always displayed before confirmation. Upon payment, Venjue automatically issues an order confirmation.

Venjue’s platform fee is deducted automatically before payout to the Vendor and may not be added, transferred, or passed on to the End User, per Venjue’s [Vendor Agreement](https://venjue.com/app/legal.php#vendor).

All payments and refunds are processed through Venjue’s secure payment system. Disputes regarding refunds or chargebacks must be handled directly between the End User and the Vendor through Venjue where applicable.

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## Cancellation and Partial Cancellation

Cancellations and partial cancellations must be made through Venjue. Reservation fees are non-refundable.

If not cancelled through Venjue, the End User remains liable for the full amount. In case of no-show without prior succesful cancellation, any prepayment is forfeited, and the Vendor may claim compensation for documented losses.

The Vendor’s own cancellation terms apply if clearly stated at the time of booking.
If no clear terms exist, or if interpretation is uncertain, HORESTA’s applicable industry standards shall apply.

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## Liability and Governing Law

Venjue ApS provides the platform but is not a contractual party to the agreement between the End User and Vendor.

These terms are governed by Danish law. Disputes are settled by Danish courts, subject to mandatory consumer rights.

Both parties are also bound by Venjue’s [Terms of Use](https://venjue.com/app/legal.php#tou).